02 / PRACTICESeven steps · three phases

Advised. Built. Delivered.

A three-phase operating system for engagements. Each phase has a fixed shape, a named deliverable, and a measurable outcome.

03 / PRACTICE

Advised. Built. Delivered.

A three-phase operating system for engagements. Each phase has a fixed shape, a named deliverable, and a measurable outcome.

01 · Advise

Scope the outcome

We name the metric that has to move before we touch a line of code. Fixed-scope engagements, 4–8 weeks, with a deliverable you can defend.

  • Outcome mapping
  • System architecture
  • Compliance posture
  • Risk register
02 · Build

Ship to production

Not a demo. The real surface, against real users, in a controlled rollout. Milestone-anchored, 3–6 months, operator handover baked in.

  • Knowledge corpus
  • Agent + surface
  • Eval harness
  • Rollout plan
03 · Deliver

Train and measure

Your operators run the system by month three. We retain a quarterly seat for drift audits and outcome review. The dashboard tells you if it worked.

  • Operator training
  • Runbook + handover
  • Quarterly drift audit
  • Outcome review
03 / METHODOLOGY
Advise02
  1. 01

    Scope the outcome

    We name the metric that has to move, and the one that can’t.

  2. 02

    Architect the system

    Decision surfaces, audit trails, failure modes — drawn before we write code.

Build03
  1. 03

    Stand up the corpus

    Retrieval, graphs, evals. The boring parts that decide whether any of it works.

  2. 04

    Ship to production

    Not a demo. The real surface, with real users, in a controlled rollout.

  3. 05

    Instrument and iterate

    Every assumption becomes a metric. Every metric becomes a lever.

Deliver02
  1. 06

    Train your operators

    Your team runs it. Our runbook is a handover document, not a contract lock-in.

  2. 07

    Measure the outcome

    The dashboard tells you if it worked. If it didn’t, we say so first.

04 / FAQ

Questions that keep coming up.

  • Advise engagements run 4–8 weeks. Build engagements run 3–6 months with an operator handover. Deliver is a continuing partnership billed quarterly.

  • Advise is fixed-scope with a deliverable. Build is milestone-anchored with time-and-materials behind it. Deliver is a quarterly retainer with defined outcomes.

  • Pragmatic, not religious. Frontier models from OpenAI and Anthropic where it earns its keep; open-weight models where latency or sovereignty demands them; custom heads where neither fits.

  • We treat compliance posture as a system surface, not a clause. Audit trails, drift reviews, and retention rules are first-class from the first sprint, not a retrofit.

  • Your operators own the system. We retain an advisory seat and a runbook cadence for two quarters. After that, the dashboard tells you if we earn a renewal.

10 / ENGAGEMENT

Start with the
outcome that has
to move.

Four-week advise engagement. Fixed scope. A defensible deliverable. If the metric doesn’t want to move, we say so before you sign anything else.

inquiries@hqscg.comLLC · EST. MMXXIVHQSCG.COM